We are so excited to have you here!
Please read below for some of our most asked questions and answers – If you have a question that hasn’t been answered here, please feel free to email info@newwesttheatre.com to inquire.
Theatre Faq's
Have a questions? This is the place to be!Should I buy my tickets in advance or can I get them at the door?
Tickets can be purchased in advance or at the door, however we strongly suggest purchasing tickets in advance. Many of our productions have limited availability and sell out.
What happens if I buy a ticket and can’t make the show?
Are there any special discounts on tickets?
Group discounts are available for groups of 12 or more.
Additionally, our Season Tickets are offered at a reduced ticket price, allowing our programming to be as accessible as possible.
What happens if I show up late to a performance?
If you do arrive late you may have to sit in latecomers seating until a timely break in the action or intermission. For some productions we do not allow latecomers and you will not be admitted once the production has started. We strongly suggest arriving at the theatre with ample time to find parking, pick up tickets and find your seat.
Can New West Theatre donate tickets to my event or fundraiser?
Throughout the year we receive many requests from organizations for tickets to be given away as prizes at events and fundraisers. New West Theatre is happy to review donation requests for door prizes and give-aways. If you would like to inquire about having tickets donated to your event or fundraiser, please contact our office at 403-381-9378 or info@newwesttheatre.com.
Can I purchase a gift certificate for New West Theatre performances?
Live theatre makes a wonderful gift! To purchase an Enmax gift card, please call the ticket centre at 403-329-7328 for more details, or purchase online at https://tinyurl.com/3dezc9k8
Where are New West Performances held?
New West Theatre typically performs at the Yates Theatre or the Sterndale Bennett Theatre. Both venues are located in the Yates Memorial Centre, 1002-4th Ave South, Lethbridge. Occasionally we perform at other venues. Please check the production page on our website for performance locations of specific productions.
Is the Yates Memorial Centre wheelchair accessible?
The Yates Memorial Centre is wheelchair accessible. Both the Yates Theatre and the Sterndale Bennett Theatre have limited special needs seating. Please notify the NWT Box Office when purchasing tickets to ensure your seat is wheelchair accessible.
Where can I get something to eat before the show?
There are many restaurants and cafes in the downtown core that are all walking distance from the theatre. Here’s a few of our favorites:
Streatside Eatery – 317 8th St. S
Sisters Pub & Grill – 814 2nd Ave S
Telegraph Tap House – 310 6th St. S
When ordering we suggest you notify your server that you are attending one of our productions and they will ensure you receive your meal in a timely fashion.
Can I bring food or drinks into the theatre?
For productions taking place in the Yates Theatre, Enmax offers concessions in the lobby. We encourage you to enjoy refreshments before, during the show and during intermission.
Where can I park?
Parking at the Yates Memorial Centre is available along 4 Ave S and 11 St. South. There is also a parking lot behind the theatre, shared with the Lethbridge Senior Citizens Organization. Parking spaces fill up quickly, so arrive early to snag the best spot!
Can I bring my children?
Our Music-Comedy Revues are suitable for older children. The Box Office does not allow babes in arms. If you child is comfortable with sitting quietly for an hour while watching the performance, we encourage you to bring them along.
Our Canadian Play Series is usually adult oriented. Please check the specific shows for age suitability. For the enjoyment of all patrons we suggest not bringing infants to our productions. If you have young children we suggest our Theatre for Young Audiences production, which plays each summer. These shows are catered to all ages and are the perfect family excursion.
Do the performers get paid?
Yes. Everyone you see on stage is a professional performer and they are paid for their work. In addition, all backstage technicians and designers are also paid professionals.
Education Faq's
What age groups do you offer programs for?
Our programs cater to a wide range of age groups:
- Kids: 6-12 years
- Teens: 13-18 years
- Adults: 18+ years
What types of classes do you offer?
New West Theatre Education Program is offering a variety of camps and classes starting with Summer camps that run throught July and August, continuing with our Fall and Winter Programs that include Musical Theatre and Theatre Classes, Stage Combat Class and Dungeons and Dragons Inspired Theatre Class. PD Day Camps are running all year long according to the 51 School Division schedule. Improv Classes for Adults were introduced last year and are running September – May.
Where are the classes held?
All camps and classes for youth are held at YMCA Cor Van Raay, which is located at 74 Mauretania Rd W #140, Lethbridge, AB T1J 5L
Classes for adults are held at CASA, located at 230 8 St S, Lethbridge, AB T1J 5H2
What should participants bring to class?
We recommend bringing a bottle of water and wearing comfortable shoes and stretchy clothing since classes include various types of warm ups, lots of movement and active games.
Are there performance opportunities?
Yes! Most of our programs culminate in a final showcase where participants can perform for family and friends. We are also proud to share that some of our students have successfully auditioned and participated in a professional productions with New West Theatre, including our recent production of Elf: The Musical!
How can I register for a class?
Registration is easy! You can sign up online through our website at https://www.newwesttheatre.com/education-2/, or contact our Education Coordinator, Anastasia, at anastasia@newwesttheatre.com
What is the cost of the programs?
The cost varies depending on the class or camp. Detailed pricing information is available on our website https://www.newwesttheatre.com/education-2/
Do you offer financial assistance?
Yes, we are committed to making our programs accessible to all. Subsidy is available for qualifying families. Please follow this link Fee Assistance Program | City of Lethbridge to see if you qualify.
What is your cancellation policy?
Our Camps and Theatre classes have limited spots, and many of them sell out. For this reason, we request that you cancel at least 2 weeks before your scheduled Camp or
Theatre Class. This will allow us to offer your spot to another student. You may email us at education@newwesttheatre.com to cancel.
Please note, we do not offer refunds. However, if you give us at least a 2 week notice of your need to cancel, we will be happy to credit your payment toward another Camp or Theatre
Class.
How can I stay informed about upcoming programs and events?
You can check the upcomming programs on our website https://www.newwesttheatre.com/education-2/ or follow us on social media to stay updated on the latest offerings and events from New West Theatre Education Program!
Who can I contact for more information?
For more details, please contact our Education Coordinator Anastasia at anastasia@newwesttheatre.com or call at 403 715 2451
Volunteer Faq's
What volunteer opportunities are available at New West Theatre?
We offer a variety of volunteer opportunities, including:
- Front of House: Assist with ticket sales, ushering, and welcoming patrons.
- Community Events: Support our outreach programs and special events throughout the year.
- Education Program: Assist with theatre camps, classes, and workshops for children and adults.
What does a Front-of-House volunteer do?
Front-of-house volunteers are essential to the smooth operation of New West Theatre’s events. As a volunteer, you will help scan tickets, usher patrons to their seats, and sell 50/50 raffle tickets. Your role ensures our events run smoothly while allowing you to support and participate in local theatre.
What are the benefits of volunteering at New West Theatre?
Volunteering with New West Theatre offers numerous benefits, including:
- Watching a live New West Theatre performance for free on the night of your shift.
- Gaining new skills and experience in a dynamic environment.
- Meeting new friends and connecting with the local arts community.
- Using volunteer hours towards class or school credit, or for your resume.
How can I stay informed about future volunteer opportunities?
You can be a part of our mailing list so that you stay in the loop for all future events as we announce them, please follow this link Volunteer Sign Up (typeform.com) and fill in the neccessary information. We will notify you as soon as volunteer opportunities become available!
Do I need experience to volunteer as Front-of-House?
No previous experience is required! We provide all the training you need.
How do I sign up to volunteer for camps and classes or community events?
To express your interest in volunteering for New West Theatre camps or community events, please contact Anastasia, our Education Coordinator at anastasia@newwesttheatre.com
Have a question?
Send an inquiryAddress
1002 – 4 Ave South
Lethbridge, AB
(403) 381-9378